Payment Policy

Effective Date: January 2, 2025

Welcome to Cocoaa Beauty! Our payment policy is designed to ensure a smooth and secure transaction process for all customers. Please review the details below for complete transparency regarding our payment methods and policies.

1. Accepted Payment Methods
We accept the following payment options for your convenience:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

All transactions are processed securely through trusted payment gateways to protect your personal and financial information.

2. Payment Processing

  • Payments are authorized at the time of purchase, and your selected payment method will be charged immediately upon order confirmation.
  • Once your payment is successfully processed, you will receive a confirmation email with your order details. Please check to ensure all information is correct.

3. Billing Information
To avoid delays, please ensure that the billing information you provide matches the details associated with your payment method.

  • If discrepancies are detected, our system may flag the transaction for verification.
  • Incorrect billing details may result in order processing delays or cancellations.

4. Sales Tax
Applicable sales tax will be calculated based on your shipping address and displayed during checkout. Orders shipped outside of West Virginia may not be subject to sales tax, depending on state tax regulations.

5. Secure Transactions
Your security is our priority. All payments made on Cocoaa Beauty are protected with SSL encryption technology.

  • We comply with PCI-DSS (Payment Card Industry Data Security Standards) to ensure the secure handling of your payment information.
  • For added safety, we do not store your credit card details on our servers.

6. Payment Issues
If you experience any issues during payment, such as a declined card or transaction error:

  • Double-check your billing information and available funds.
  • Contact your financial institution if the problem persists.
  • Reach out to our customer support team for assistance at info@cocoaabeauty.com or call 619-515-1073.

7. Order Cancellations
Orders can only be canceled before they are processed for shipping. If you need to cancel your order, please contact us immediately.

Once an order has been shipped, it cannot be canceled, and you may refer to our return policy for further assistance.

8. Refunds and Chargebacks

  • Refunds will be issued according to our Refund and Returns Policy. Please allow 5–7 business days for refunds to process after approval.
  • Unauthorized chargebacks will result in an investigation, and customers may be held responsible for any fees incurred.

9. Contact Us
For questions or concerns about payments, feel free to reach out:

Thank you for choosing Cocoaa Beauty! We are committed to providing you with a safe and secure shopping experience.