Shipping Policy

Effective Date: January 2, 2025

At Cocoaa Beauty, we are committed to delivering your orders promptly and securely. Below is an outline of our shipping policy to help you understand how we handle shipping and delivery.

1. Shipping Methods and Rates
We offer multiple shipping options tailored to meet your needs. Shipping costs are calculated at checkout based on your location and the weight of your order.

  • Standard Shipping: Delivery within 5–7 business days.
  • Expedited Shipping: Delivery within 3–5 business days.
  • Express Shipping: Delivery within 1–2 business days.

Note: Delivery times are estimates and may vary due to factors such as location, carrier delays, or holidays.

2. Order Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed after 12:00 PM (noon) or on weekends and holidays will be processed the following business day.

3. Shipping Locations
We currently ship to addresses within the United States. At this time, we do not offer international shipping.

  • Please ensure your shipping address is accurate and complete to avoid delivery issues.

4. Free Shipping
We occasionally offer free shipping promotions for orders over a specific value. Check our website for current offers.

  • Free shipping applies only to Standard Shipping and may be subject to terms and conditions.

5. Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

  • Use this tracking number to monitor your shipment’s progress directly on the carrier’s website.

6. Shipping Delays
While we strive to meet delivery timelines, delays may occur due to:

  • Weather-related disruptions
  • Carrier service interruptions
  • Incorrect or incomplete shipping addresses

If your shipment is delayed, please contact us for assistance.

7. Lost or Stolen Packages

  • Lost Packages: If your package is lost in transit, contact us at info@cocoaabeauty.com, and we will investigate the issue.
  • Stolen Packages: We are not responsible for packages marked as “delivered” by the carrier. To prevent theft, consider delivering to a secure location.

8. Address Errors
It is the customer’s responsibility to provide an accurate shipping address.

  • Incorrect addresses may result in delivery delays or additional fees.
  • Contact us immediately if you notice an error after placing your order.

9. Returns and Exchanges
For details about returns, exchanges, or damaged items, please refer to our Refund and Returns Policy.

10. Shipping Fees and Taxes

  • Shipping fees are calculated at checkout based on order weight and destination.
  • Applicable taxes are displayed during the checkout process.

11. Customer Support
For questions about your shipment or assistance with an order, contact us:

Thank you for choosing Cocoaa Beauty! We are dedicated to ensuring your order arrives safely and on time. If you have concerns, our support team is here to help.